Privacy Policy

Privacy Policy for Meta Ads (Facebook & Instagram)

At Ascend Cleaning, we value your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you interact with our advertisements, website, lead forms, or services, including through Facebook, Instagram, and other Meta platforms.

Information We Collect

When you interact with our advertisements, website, or lead forms, we may collect information including your name, phone number, email address, service address or general location, cleaning or service preferences, and other information you voluntarily provide.

We may also collect information about your interactions with our website and advertisements, such as page visits, clicks, device information, browser information, and advertising or referral information.

How We Use Your Information

We may use your information to respond to inquiries, provide quotes, schedule and provide cleaning services, communicate with you regarding your service, send marketing communications where permitted, improve our services, and measure and improve the effectiveness of our advertising.

Advertising, Analytics & Measurement

We may use advertising, analytics, and measurement providers, including Meta (Facebook and Instagram) and Google, to understand the effectiveness of our advertising and improve our marketing.

Where permitted by applicable law, certain information about your interactions with Ascend Cleaning may be shared with these providers for purposes such as advertising measurement, attribution, analytics, and optimization. This may include information indicating that a lead contacted us, requested a quote, scheduled a service, or became a customer.

Information transmitted to advertising platforms may be processed or matched in accordance with the respective provider’s privacy policies and terms.

Data Sharing & Security

We do not sell your personal information. We may share information with trusted service providers that help us operate our business, including customer relationship management, scheduling, payment processing, communications, analytics, and advertising providers.

We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or misuse.

Marketing Communications

If you consent to receive marketing communications from Ascend Cleaning, we may contact you regarding promotions, offers, or other services. You may opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information we maintain about you.

To submit a privacy request, contact us at ascendcleaningcompany@gmail.com.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable requirements. The most recent version will be posted on our website.